Before we get into the advantages and disadvantages of free shop management tools, we should probably first answer; are there free auto shop management software? The simple answer to this question is yes.
There are many auto shop management software that you can go for. But while these tools are free, you can’t expect too much from them. They might be a great option if you are just starting your business and only need some basic tasks. But as you grow, you will need to upgrade to more efficient software.
Common Features for Free Auto Shop Management Software
Whatever feature you can get with a free shop management software depends on the type of software you choose. However, here are some common features to look out for;
- Live chat feature for customer support
- Reminders and notifications
- Task scheduling for technicians
- Digital vehicle inspections
- Generating invoices
- Generating report and analysis
- Appointment scheduling and more
If such is the service you need, you can go for free shop management software. But even with all the features mentioned above, you may only be able to access the basic version of them, which will not allow you to fully leverage it.
Advantages of Free Shop Management Software
Even without the advanced features, some good comes out of free shop management tools. Some of them include;
- Higher Productivity
Even with the basic features, productivity can be highly improved if utilized to the maximum. The management features help in completing tasks on time and meeting deadlines.
- Improved Customer Experience
It is frustrating to a customer when they arrive at the repair shop and find their car still undergoing repair. If a technician promises the vehicle will be ready by a particular time, let it be ready. This is easy to achieve with the management tools that provide automation and time management features.
- Better Customer Service
Excellent customer service is what brings about an excellent customer experience. This starts from the very time you start to interact with the clients to how fast and efficient your services are. Shop management tools provide great communication platforms, scheduling features, and time management tools that contribute to great customer service.
- Better Decision Making
Every business needs critical thinking and decision-making for growth and development. The same goes for your automotive shop. And These decisions are made based on the reports and analytics of the business. You are not perfect, and you can make mistakes that may put the company at risk.
But with shop management software, you are sure to get credible reports and analytics that you can confidently base your decisions on.
Disadvantages of Free Auto Shop Management Software
● Too Many Limitations
One of the biggest disadvantages of free shop management tools is that they have too many limitations and restrictions. They may be great at first, but they may not be as useful as your business grows.
● Most of Them Are Not Cloud-Based
Being cloud-based or web-based means you can access the software anywhere anytime as long as you have an internet connection and a supporting device. You also don’t need to download any software or apps on your working equipment.
Free shop management tools don’t offer this luxury. This means you don’t have the flexibility of location. You have to install the software or app on your phone. If it fails, there are chances you can lose your important files and data.